Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your busy book to request a return.

To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it, with all original tags and packaging intact. You'll also need the receipt or proof of purchase.

To start a return, contact us at zeylo700@gmail.com. Returns must be approved by our customer support team prior to shipping anything back. Once approved, we'll provide you with the return address and instructions based on your location.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return questions at zeylo700@gmail.com.

Damages and Issues
Please inspect your busy book as soon as it arrives. If it's defective, damaged, or you received the wrong item, contact us right away at zeylo700@gmail.com so we can evaluate the issue and make it right.

Exchanges
The fastest way to get the item you want is to return the one you have. Once that return is accepted, you can place a new order separately.

European Union 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without needing to give a justification. As above, your item must be unused, unwashed, and in its original condition and packaging, with proof of purchase.

Refunds
Once we receive and inspect your return, we'll let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't seen the refund, please contact us at zeylo700@gmail.com.